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Our Terms & Conditions Protect Your Account

When you open an account with 2d 91, these terms set out exactly how we handle your deposits, withdrawals, account access and data.

Payment methods: DANA, OVO, GoPay, QRISAccount security verified at signupWithdrawal requests processed within 24 hoursSupport available seven days a week
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2d 91 Our Terms & Conditions Protect Your Account
GET HELP ANYTIME

Reach Our Support Team About Your Account

Live Chat Open the chat widget inside your account lobby seven days a week. Our support team answers questions about your terms, account access, payment methods and withdrawal requests within minutes.
Email Support Send account queries to our support address and we reply within 24 hours. Use email for detailed questions about your terms, data or withdrawal history. Include your account username so we can locate your record quickly.
Help Centre Browse our FAQ section inside the account dashboard. Common topics cover deposit steps, payment method links, withdrawal verification, account closure and how we handle your personal data under these terms.
YOUR DATA MATTERS

How We Keep Your Account and Information Safe

Data Encryption

All your account details, payment information and transaction history are encrypted in transit and at rest. When you log in or make a deposit via DANA, OVO, GoPay or QRIS, your data travels through secure channels we verify regularly.

Identity Verification

We verify your identity at account creation and before your first withdrawal. This protects your account from fraud and ensures withdrawals go to the correct person. Verification typically completes within one business day.

Data Retention

We keep your account data for the life of your account plus five years after closure, as required by local regulation. Your transaction history remains accessible within your account so you can review your deposit and withdrawal records anytime.

Cookie Policy

We use cookies to remember your login session, track your game preferences and show you relevant lobby content. You can adjust cookie settings in your browser; some features may not work if you disable all cookies.

Third-Party Links

Our terms cover 2d 91's platform only. If you click a link to another website, that site's terms apply instead. We are not responsible for external sites' data practices or content.

Policy Changes

We update these terms occasionally to reflect new features, payment methods or regulations. We notify you by email at least 14 days before a change takes effect. Continued use of your account after the notice date means you accept the updated terms.

Frequently Asked About Our Terms

Yes. You can request account closure through the settings menu inside your lobby or email our support team. Closure takes effect within two business days. Any remaining balance is withdrawn to your original payment method within 24 hours of closure approval.

Use the 'Forgot Password' link on the login page. We send a reset link to your registered email within minutes. Click the link and create a new password. For security reasons, password reset links expire after two hours.

Go to your Account Settings and select Payment Methods. Remove an old payment method and add a new one by entering your DANA, OVO, GoPay or QRIS details. New payment methods are verified before your first deposit using them.

You can link one DANA account and one OVO account per player account. If you want to link a second account from either service, remove the first one first. This protects both your account and prevents deposit mix-ups.

Deposits are final unless you request a refund within 48 hours of deposit. Contact our support team with your transaction ID. Refunds are returned to your original payment method within three business days of approval.

No. Your email, phone number and payment details are never sold. We share your data only with payment processors (to clear your DANA, OVO, GoPay or QRIS transaction) and our regulatory auditors where required by law.

We process withdrawal requests within 24 hours of your approval. DANA, OVO and GoPay transfers usually clear within 15 minutes after processing. QRIS and bank transfers may take up to one business day depending on your bank.

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