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How We Keep Your Account Safe

Your personal information, payment details and account activity are protected at 2d 91 with industry-standard encryption and strict access controls.

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Explore the Lobby Read FAQ
2d 91 How We Keep Your Account Safe
REACH US ANYTIME

Contact Us About Your Privacy

Live Chat Open the chat widget in your account lobby or on this site. Our team responds during business hours and can explain what data we hold on you or help you request a copy.
Email Support Send privacy questions or data-access requests to our support email. We aim to respond within 2 business days and will walk you through the process of viewing or updating your information.
Account Settings Log into your 2d 91 account and visit Settings > Privacy to see stored data, manage email preferences, and request corrections to your profile in real time.
HOW WE PROTECT YOU

Data Handling & Account Security

Encryption in Transit

All information you send to 2d 91—login credentials, payment details, identity documents—travels over HTTPS encryption. We never store passwords in plain text; each account uses a hashed, salted credential so only you can unlock your account.

Payment Partner Vetting

DANA, OVO, GoPay and QRIS connections are routed through verified, PCI-compliant partners. We do not hold your payment card or bank account numbers; the partner retains that data under their own security standards.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to understand which games and tables draw your interest. You can disable non-essential cookies in your browser; essential ones cannot be turned off without breaking your account access.

Data Retention Schedule

Account data is kept for the duration of your membership plus 3 years for regulatory compliance. After account closure, personal information is archived offline; betting history may be retained longer if required by local law.

Withdrawal Verification

Before we send your winnings back to your DANA, OVO, GoPay or QRIS wallet, our team confirms your identity and cross-checks betting activity against our records to prevent fraud and money-laundering.

Request Your Data

You can ask for a complete export of your personal information at any time via live chat or email. We prepare the file within 5 business days and deliver it to your registered email in a portable format.

Privacy Frequently Asked

We collect your full name, date of birth, email, phone number, address and identification document (ID card or passport) to verify your identity and comply with gaming regulations. We also record your betting history, deposit and withdrawal activity, and device details when you log in so we can detect fraud and deliver your payouts securely.

Account data remains archived for 3 years from closure for tax and regulatory purposes, depending on local law. Betting records may be kept longer if required by compliance authorities. You can request deletion of non-critical data earlier by contacting our support team, though some fields must be retained by law.

Yes. Log into your account and go to Settings > Privacy to view your profile, email, phone and linked payment methods instantly. For a full export including betting history and device logs, request it via live chat or email—we deliver the file within 5 business days.

No. Your DANA, OVO, GoPay or QRIS details are never shared with third parties. We pass only a transaction reference to the payment partner to process your deposit or withdrawal; the partner holds your payment information under their own security rules, not ours.

Your password is hashed and salted so we never store it in readable form. We use HTTPS encryption for all login traffic and monitor your account for unusual login attempts. If we detect a login from a new device or region, we may ask you to confirm your identity before allowing access to your wallet.

Your account becomes inactive immediately and your personal data is moved to a secure archive. You cannot log in or access your betting history through the lobby. Archived data is kept for 3 years for regulatory compliance; you can request permanent deletion after that period where local law permits.

Yes, you can update your email and phone number in Account Settings at any time. Identity details (name, date of birth, ID number) cannot be changed after verification to prevent fraud. Contact our support team if you need to correct an error in your verified information.

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