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How we protect your account and your data

Your account on 2d 91 is built around your security and transparency. We handle your deposits, withdrawals, and personal information under clear rules that cover payment verification, data…

Data handling policyAccount security stepsPayment verification rulesWithdrawal processesYour privacy rights

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Account and payment rules that apply to you

2d 91 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on 2d 91, you agree to verify your identity before your first withdrawal. Deposits via DANA, OVO, GoPay and QRIS are processed instantly; funds appear in your wallet within seconds of confirmation. Withdrawals are verified against your account history and payment

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method on file, then sent back within 24 hours. We store your account data, transaction history and payment details for the life of your account plus seven years for compliance. Account closure is permanent; any balance remaining is paid out after verification. Your data is not
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sold to third parties. All terms depend on local law and where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH POLICY

How to reach us with legal questions

Live chat support Open your account and head to the help icon in the bottom-right corner. Our team responds in English during lobby hours. Ask about account terms, payment rules or data requests.

Email support Send questions about your account, data access or policy to our support inbox. Replies arrive within 24 hours on weekdays. Include your account username and the topic of your request.

Account settings Log into your account and open Settings > Legal & Data. You can download your account data, request corrections or read the full terms tied to your region.

HOW WE HANDLE YOUR DATA

Security, cookies and account access

Password and login security

Your password is encrypted the moment you create it. We never store plain text. If you forget your password, verify your email or registered phone number to reset. Two-factor login is optional in your Security settings.

Cookies and tracking

We use cookies to keep you logged in across sessions, remember your preferred language and track your gameplay for fairness audits. You can disable non-essential cookies in your browser; we'll still need session cookies to function.

Payment data handling

Your DANA, OVO, GoPay and QRIS details are stored in encrypted form and never shared with game studios or third-party marketers. Payment transactions are logged for fraud detection and regulatory compliance.

Data retention and deletion

We keep your account data for seven years after closure to meet legal obligations. You can request a copy of your data anytime via your Settings menu. Deletion requests are handled where local law permits.

Account access requests

If you need to verify what data we hold on you, open Settings > Legal & Data and select 'Request my data'. You'll receive a downloadable file within ten business days.

Dispute and complaints

Contact our support team via live chat or email with details of your concern. We investigate payment disputes within 48 hours and respond to data complaints within five business days.

Your legal and account rights on 2d 91

Your account remains active indefinitely. Any balance stays in your wallet. You can return and play anytime by logging in. If you want to close your account permanently, contact support and we'll verify your identity, pay out any remaining balance, and mark it as closed.

Deposits via DANA, OVO, GoPay and QRIS go through encrypted channels directly to your wallet. We don't store your payment app credentials. Each deposit is verified by the payment provider before funds arrive in your account.

Yes. Log into your account, open Settings > Legal & Data, and select 'Edit my profile' to update your name, email or phone. For account history deletion, contact support; we'll advise what can be removed under local law.

Only you and our compliance team can see your account data. Game studios see only that a transaction occurred; they don't see your name, deposit method or balance. Your data is never sold or shared with advertisers.

Contact support immediately via live chat or email. Provide details of the transaction you dispute. We freeze suspicious activity, investigate within 48 hours and restore your balance if fraud is confirmed, where local law permits.

We store all withdrawal records for seven years after your account closes, to meet legal and tax reporting rules. You can download your transaction history anytime from your account dashboard while your account is active.

Yes. When you request your data via Settings > Legal & Data, choose CSV or PDF format. Your download includes account details, game history, deposits, withdrawals and account changes over your membership.

How we protect your account and your data

How to reach us with legal questions

Security, cookies and account access

Password and login security

Cookies and tracking

Payment data handling

Data retention and deletion

Account access requests

Dispute and complaints

Your legal and account rights on 2d 91

01 What happens to my account if I stop playing?

02 How do I know my deposits are secure?

03 Can I change or delete my personal data?

04 Who else can see my account activity?

05 What if I think there's been fraud on my account?

06 How long do you keep my withdrawal history?

07 Can I request my data in a different format?

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